We’re here to help.
Questions, trouble with the app, or something about your account or billing? Start with the answers below — and if you’re still stuck, get in touch and a real person will help you out.
Email us
The fastest way to reach us. We aim to reply within 2 business days (Australian Eastern time).
vlad@dfortix.aiWho you’re dealing with
Tradeflux is operated by Mercury Road Equipment Pty Ltd (ABN 36 614 422 187), based in New South Wales, Australia.
Support hours: Mon–Fri, business hours AET
Answers to the usual stuff.
How does voice invoicing work?
Tap the mic and talk through the job like you’d tell a mate — who you’re invoicing, the work, the hours and any materials. A real-time voice assistant fills in the invoice as you speak. Everything stays editable by hand, so you can tweak any field before you send. You can also skip voice entirely and type everything in.
Are the invoices GST-compliant tax invoices?
Yes. Tradeflux looks up your ABN and GST status from the Australian Business Register during setup and produces clean, Australian tax-compliant PDF invoices with sequential numbering. You’re responsible for reviewing every invoice before you send it — see the Terms of Service for detail.
The microphone isn’t working — what should I check?
First, make sure you’ve granted microphone permission to the app (or to the browser tab) and that no other app is using the mic. If voice connects but you hear nothing, fully close and reopen the app, then try again. If it still won’t work, email us at vlad@dfortix.ai and tell us your device and what happened.
What happens to my data?
Your account and invoice data are stored to run the Service, and voice/AI features send your audio, transcript and the invoice you’re building to specialist processors so they can work. We don’t sell your data or use it for advertising. Exactly what we collect, who receives it and why is set out in our Privacy Policy.
How much does Tradeflux cost, and how do I cancel?
Your first 4 documents are free. After that it’s AUD $10 per month (including 4 quotes or invoices), then $2.20 for each extra document, with no lock-in. Billing is handled securely by Stripe. You can update your card or cancel anytime from the billing section in the app — cancelling takes effect at the end of your current billing period.
How do I delete my account and data?
You can permanently delete your account and its data at any time. Email us at vlad@dfortix.ai from the email address on your account (or with enough detail for us to verify it’s you) and we’ll permanently delete your account and associated data, normally within 30 days. We may need to keep certain records where the law requires it (for example tax and financial records) — see “How long we keep it” in our Privacy Policy.
Backed by the Australian Consumer Law.
Our services come with consumer guarantees that can’t be excluded under the Australian Consumer Law. If something goes wrong with the Service, you may be entitled to a remedy. Nothing on this page or in our Terms limits those rights. If you have a problem, email us at vlad@dfortix.ai and we’ll work with you to put it right.